Customer Support AI

Intelligent
Support Platform.

AI-powered customer support that understands, learns, and resolves issues faster than ever. From intelligent chatbots to predictive analytics, transform your support operations with automation that actually works.

Customer support dashboard showing AI chatbot interface, ticket management, and analytics

How it transforms support

From first contact to resolution — intelligently, efficiently, and with empathy.

AI Support Agent

Intelligent chatbots that understand context, resolve issues, and escalate complex queries seamlessly.

Smart Routing

Automatic ticket classification and routing to the right agent based on expertise and availability.

Knowledge Mining

AI-powered knowledge base that learns from interactions and suggests relevant solutions instantly.

Workflow Automation

Automated follow-ups, SLA monitoring, and escalation workflows with customizable business rules.

Powered by Pivott.ai: Advanced NLP, sentiment analysis, and enterprise-grade security.

Support excellence

Measurable improvements in customer satisfaction and operational efficiency.

80% faster resolution

Reduce average resolution time with AI-powered issue diagnosis and solution recommendations.

95% satisfaction scores

Improve customer satisfaction with personalized support and proactive issue prevention.

60% cost reduction

Lower support costs through intelligent automation and self-service optimization.

Real-time insights

Advanced analytics for support performance, customer sentiment, and trend analysis.

24/7 availability

Round-the-clock AI support with seamless handoff to human agents when needed.

Omnichannel support

Unified experience across chat, email, phone, and social media channels.

Experience AI-powered support in action

Watch how our AI understands customer issues, provides instant solutions, and seamlessly escalates complex cases to human agents with full context.

Demo features: AI chatbot interactions, smart ticket routing, knowledge base search, and real-time sentiment analysis with escalation workflows.

Support AI demo showing chatbot conversation and intelligent escalation
AI chatbot
Instant responses
Smart search
Knowledge mining
Escalation
Seamless handoff

Platform architecture

Enterprise-ready components designed for customer support teams and service operations.

AI Support Engine
NLP-powered chatbots with context awareness and multi-language support
Smart Routing Core
Intelligent ticket classification, priority scoring, and agent matching
Automation Platform
Workflow orchestration, SLA management, and escalation handling
Analytics Engine
Real-time performance monitoring, sentiment analysis, and predictive insights
Security Layer
End-to-end encryption, compliance monitoring, and audit trails
Integration Hub
Native connectors for CRM, helpdesk, and communication platforms

FAQ

How does the AI chatbot handle complex issues?

Our AI uses advanced NLP to understand context and intent, escalating to human agents with full conversation history when needed.

Which support platforms do you integrate with?

We support Zendesk, Freshdesk, ServiceNow, Intercom, and custom helpdesk systems with real-time sync.

Can it handle multiple languages?

Yes, our AI supports 50+ languages with native understanding and culturally appropriate responses.

How do you ensure data privacy?

All customer data is encrypted end-to-end with SOC 2 compliance and GDPR-ready privacy controls.

Ready to transform your support?

Deploy AI-powered customer support with intelligent chatbots and workflow automation in under 2 weeks.